Orders typically take 2-6 business days to ship from our warehouse. Delivery time will then depend on your location. You can track your order with the provided tracking number. For personalized assistance, please contact our customer support. We appreciate your patience and your trust in Notre Succès.

Once your order is placed, you will receive a confirmation email with a tracking number. Simply use this number in the "Track my Order" section in our chat assistant or by logging in to your account on the website and checking the order status. We provide real-time shipping updates to keep you informed. 

If you have any more questions don't hesitate reaching our customer support team (info@notresucces.com)

At Notre Succès, we are committed to providing you with high-quality products and a smooth shopping experience. While we stand behind the craftsmanship of our items, we understand that issues can sometimes arise.

1. Return Window

Returns must be requested within 14 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and include all original packaging.

2. How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer service team at team@notresucces.com with your order number and details. Our team will review your request and provide instructions if your return is approved.

3. Return Shipping

Unless otherwise instructed by our support team, customers are responsible for all return shipping costs. We strongly recommend using a tracked shipping method, as we cannot be held liable for lost or damaged return shipments.

4. Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund. If approved, a refund will be issued to your original payment method within 14 days of approval.

5. Exchanges

In rare cases where an item may not meet your expectations, our team will work with you to find a suitable resolution. For inquiries about exchanges or replacements, please contact us at team@notresucces.com. Exchanges are subject to item availability.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at team@notresucces.com with your order number and photos of the item. We will work to resolve the issue promptly by providing a replacement or a refund.

7. Return Address

The return address will be provided to you once your return request has been reviewed and approved. Please reach out to us at team@notresucces.com for assistance.

Feel free to contact us with any questions, concerns, or feedback you may have. We're here to assist you!

• Email: Team@notresucces.com