Lago Di Como Hoodie

Orders typically take 2-6 business days to ship from our warehouse. Delivery time will then depend on your location. You can track your order with the provided tracking number. For personalized assistance, please contact our customer support. We appreciate your patience and your trust in Notre Succès.

Once your order is placed, you will receive a confirmation email with a tracking number. Simply use this number in the "Track my Order" section in our chat assistant or by logging in to your account on the website and checking the order status. We provide real-time shipping updates to keep you informed. 

If you have any more questions don't hesitate reaching our customer support team (info@notresucces.com)

Here's what you need to know about our return and refund policy:

1. Damaged Items: We understand that receiving a damaged or defective item can be frustrating. That's why we offer hassle-free returns and refunds for such instances. Simply contact our customer service team within 3 days of receiving your order, and we'll promptly replace the damaged item or issue a refund.
2. Wrong Size: Unfortunately, we do not accept returns or offer refunds for items purchased in the wrong size. We highly recommend referring to our size guide, available on each product page, to ensure the correct fit before making a purchase. If you have any questions about sizing, feel free to reach out to our customer service team for assistance.

We hope this clarifies our policy and ensures a smooth shopping experience for you. If you have any further questions or concerns, please don't hesitate to contact us.

You can reach us through the following channels:

• Main Email: team@notresucces.com

Feel free to contact us with any questions, concerns, or feedback you may have. We're here to assist you!